Approved refunds are:Processed to the original payment methodSubject to bank processing timesIssued in full for manufacturing defectsPartial for minor issuesProcessed after return verificationYou may read more about refund information in the Return and Refund section found here.

Frequently Asked Questions

Design & Ordering

How do I design my own neon sign?

You have several options to create your custom sign:

Use our online design tool to create from scratch
Upload your own image for conversion
Browse our collection
For text-based designs, you’ll get instant pricing.
For more complex designs, our team will provide a custom quote.

How much does a neon sign cost?

Pricing varies based on:

Size of the sign
Design complexity
Color choices
Installation requirements
Text-based designs show instant pricing on our website.
For custom designs, we’ll provide a quote within 24-48 business hours.

I have requested a quote, when will I receive it?

We typically respond with quotes within 24-48 business hours. If your request is urgent, please mention this in your inquiry.

What colors can my sign be?

We offer 11 vibrant colors for you to choose from! Please note that the colors shown are for your reference only, as neon hues may appear differently depending on the screen or photo.

If there’s a color you’re interested in that we don’t currently list, feel free to reach out, and we’ll do our best to make it happen.

Can I see how my design will look before production?

Yes! Once you finalize your design, our team will send you a mockup for approval. Production begins only after you’ve approved the design.

Technical Specifications

Why do you use LEDs instead of traditional neon?

LED neon signs offer several advantages:

Energy-efficient (up to 70% less energy consumption)
Cool to the touch and safer to handle
More durable and longer-lasting
Brighter and more consistent illumination
Flexible design options
Easy to install and maintain

How long do LED neons last?

Our LED neon signs are built to last over 100,000 hours of continuous use when properly maintained. This equals approximately:

11.4 years of continuous use
20+ years of normal business use (12 hours/day)

How are your signs made?

Each sign is:

Handcrafted by skilled artisans
Subject to a 48-hour testing period
Checked for brightness and color accuracy
Tested for proper connections
Safety certified before shipping

Where are your signs made?

All our signs are handcrafted in our dedicated facility by experienced craftsmen. Each piece undergoes rigorous quality control before shipping.

Installation & Maintenance

How do I put my neon sign up?

Installation is simple with our included mounting kit:

Choose between wall mounting or hanging
Use the pre-drilled holes and provided hardware
Follow the included instruction manual
Plug in and enjoy!

No special tools or professional installation is required.

What's included with my sign?

Every order includes:

Your custom neon sign
Wall mounting kit
Sign hanging kit
Static remote dimmer
RGB remote controller
Power adapter
Detailed instructions

Can I install my sign outdoors?

Only signs specifically ordered as outdoor signs can be installed outside. Indoor signs must not be used outdoors as this will void the warranty.

Shipping & Delivery

What is the turnaround time?

Your custom neon sign will arrive within 2-3 weeks.

Do you deliver worldwide?

Yes! We offer:

Free worldwide shipping
Full tracking on all orders
Safe and secure packaging

How much is delivery?

Standard worldwide shipping is FREE!

What courier do you use?

We partner with reliable international courier services to ensure safe delivery. Tracking information is provided once your order ships.

Warranty & Returns

Do you accept returns?

Due to the custom nature of our products, we cannot accept returns for:
- Change of mind
- Size changes after approval
- Color changes after approval
- Custom designs
- Used or mounted signs
- Final sale items
To learn more about our Return and Refund Policy, please review it here.

What happens if my sign breaks within the warranty period?

All signs come with a two-year warranty covering electrical components. If your sign develops a fault:

Contact us within 14 days of noticing the issue
Provide photos/video of the problem
Include your order number and delivery date
Wait for our diagnostic assessment

We’ll determine the best solution:

Repair service (2-3 week turnaround)
Replacement for manufacturing defects
Refund for unrepairable warranty issues

You may read more about the warranty information here.

My sign arrived damaged, what can I do?

If your sign arrives damaged:

Document damage immediately upon delivery
Take photos of:
- Outer box damage
- Internal packaging
- Damaged product
- Shipping label
Contact us within 48 hours of delivery
Keep all packaging materials
Don’t attempt to use or install the damaged item

We’ll promptly resolve the issue with either a replacement or a refund. For more details about our policy, you can check it here: Return and Refund Policy

Payment & Processing

What payment methods do you accept?

We accept all major credit cards and secure online payment methods. Detailed payment options are available at checkout.

When will I be charged?

Your payment is processed immediately upon order placement. For custom quotes, payment is required before production begins.

Can I cancel my order?

All sales on RoyalNeonLed.com are final and non-refundable.

If production has started, orders cannot be canceled, as we begin creating your sign to your specifications.
For text-only designs made with our ‘Online Design Tool,’ you will receive a final mockup and price for approval. Once you approve and pay for a custom text-only sign, the order is final and cannot be canceled or changed. Please carefully review all information to ensure accuracy, as we are not responsible for errors in the details you provide.
For designs we create based on your logo, drawing, or concept, we provide a mockup at no extra cost. Once you approve the final design and complete payment, production will begin, and the order cannot be modified or canceled.

For more information on our Return and Refund Policy, please visit our page.

How do refunds work?

Approved refunds are:

Processed to the original payment method
Subject to bank processing times
Issued in full for manufacturing defects
Partial for minor issues
Processed after return verification

You may read more about refund information in the Return and Refund section found here.

Custom Orders

Can you create logos or complex designs?

Yes! We can create:

Business logos
Custom artwork
Complex designs
Multi-color signs

Simply upload your design or contact our team for assistance.

What file formats do you accept for custom designs?

We accept:

Vector files (AI, EPS, SVG)
High-resolution images (PNG, JPG)
PDF files
Sketch files

Upload your design here.

Can I modify my custom design after ordering?

Design modifications for custom can only be made:

Before design approval
Within 4 hours of order placement
Before production begins

You may contact our team for assistance.

Care & Maintenance

How do I clean my neon sign?

To maintain your sign:

Use a soft, dry cloth
Avoid harsh chemicals
Keep away from moisture
Dust regularly
Don’t use wet cleaning methods

How much electricity does the sign use?

LED neon signs are energy-efficient:

Use up to 70% less energy than traditional neon
Typically consume 5-10 watts per foot
Cost minimal amounts to run continuously

Can I leave my sign on continuously?

Yes! Our signs are designed for continuous use, with a lifespan of over 100,000 hours. However, we recommend turning them off when not needed to maximize longevity.