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  • 2-Year Warranty
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Shop now and enjoy FREE shipping on your order

Return & Refund Policy

Overview

At RoyalNeonLed.com, we handcraft each LED neon sign with precision and care. While we maintain rigorous quality standards, we understand that issues may arise. This comprehensive policy outlines our procedures for returns, replacements, and refunds.

Order Cancellation

  • Once production begins, cancellation is not possible
  • Custom designs cannot be canceled once approved

Non-Returnable Items

  • All custom-designed signs
  • Signs with personalized text or designs
  • Modified standard designs
  • Installed or hard-wired signs
  • Items marked as final sale or clearance
  • Signs that have been used or mounted
  • Orders with approved designs
  • Standard designs that have been produced

No Change of Mind Returns

Due to the custom nature of our products:

  • We do not accept returns for change of mind
  • All sales are final once production begins
  • Size, color, or design changes are not accepted after approval
  • Cancellations are not possible after the 4-hour window

Warranty Coverage

  • All indoor and outdoor LED neon signs include a two-year warranty covering electrical components
  • Warranty applies only when signs are used appropriately and as intended
  • Indoor signs must not be used outdoors or exposed to moisture
  • Inappropriate use automatically voids the warranty
  • Resolution for faulty signs will be determined at our sole discretion based on fault assessment

Non-Warranty Situations

Warranty is void if:

  • Indoor sign is used outdoors
  • Sign is exposed to water/moisture
  • Unauthorized modifications made
  • Incorrect power supply used
  • Sign is improperly installed
  • Physical damage from mishandling

Installation & Professional Services

We are not responsible for:

  • Installation costs
  • Electrician fees
  • Removal costs
  • Property damage during installation
  • Third-party service charges

Incorrect or Incomplete Items

If your order is incorrect or incomplete:

  • Document the issue with photos
  • Contact us within 48 hours of delivery
  • Keep all original packaging
  • Do not attempt to use or install the item

We will:

  • Send missing components at no cost
  • Arrange return of incorrect items
  • Replace incorrect items only if they differ from approved design
  • Ship correct replacement items
  • Cover all shipping costs for our errors

Return Eligibility & Process

For Faulty Products:

  1. Report issues within 14 days of delivery
  2. Do not attempt repairs or modifications
  3. Provide required documentation:
    • Clear photos of the fault
    • Video showing the issue
    • Original order number
    • Delivery date
    • Detailed description of the problem
  4. Wait for our diagnostic assessment
  5. Await return authorization
  6. Package item securely in original packaging
  7. Ship to provided return address
  8. Include return authorization number

Important: Unauthorized repairs, installation errors, or misuse will void eligibility for returns or refunds.

Shipping Damage Claims

For Items Damaged in Transit:

  1. Document immediately upon delivery:
    • Photos of outer box damage
    • Photos of internal packaging
    • Photos of damaged product
    • Shipping label photo
  2. Report within 48 hours of delivery
  3. Keep all packaging materials
  4. Do not attempt to use damaged items

Resolution Options

For verified manufacturing defects or shipping damage:

Repair Service:

  • Free for warranty issues
  • Evaluation required for non-warranty issues
  • 2-3 week turnaround time

Replacement:

  • Only for manufacturing defects
  • Like-for-like replacement
  • Priority production
  • Free shipping

Refund:

  • Only for unrepairable manufacturing defects
  • Must be verified by our team
  • Original payment method will be refunded
    • Full refund for faulty items
    • Partial refund for minor issues

Final resolution will be determined between RoyalNeonLed.com and the purchaser.

Damage During Transit

  • Inspect package upon delivery
  • Document any damage immediately with photos
  • Report within 48 hours of delivery
  • Keep all packaging materials
  • Provide photos of:
    • Outer box damage
    • Inner packaging
    • Damaged product
    • Shipping label

Refund Processing

For approved refunds:

  • Actual receipt of funds depends on your bank
  • Refund goes to original payment method
  • Processing times vary by payment provider

Quality Guarantee

Every sign undergoes:

  • 48-hour testing period
  • Brightness verification
  • Color accuracy check
  • Connection testing
  • Safety certification check

Right to Modify

RoyalNeonLed.com reserves the right to:

  • Update this policy without notice
  • Make final decisions on warranty claims
  • Request additional documentation
  • Determine appropriate resolution methods

Overview

Order Cancellation

Non-Returnable Items

No Change of Mind Returns

Warranty Coverage

Non-Warranty Situations

Installation & Professional Services

Incorrect or Incomplete Items

Return Eligibility & Process

Shipping Damage Claims

Resolution Options

Damage During Transit

Refund Processing

Quality Guarantee

Right to Modify

Contact Us

Contact Us

For any questions or to start a return or refund process, contact us at:

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